FAQ
Questions, answered.
How long does delivery take?
Orders are usually processed within 1-2 business days. Delivery typically takes 2-5 business days after dispatch, depending on your location. You’ll receive tracking details once your order is on the way.
What is your returns policy?
If you’re not completely happy with your order, you can request a return within 7 days of receiving it. Items must be unworn, unused, and returned in their original condition and packaging with tags attached. Sale items may be excluded from returns.
How do I choose the right size?
Check our size guide on the product page before ordering. If you’re between sizes, we recommend choosing the larger size for a more comfortable fit. If you’re still unsure, contact us and we’ll help you choose.
How can I contact you?
You can get in touch with us through our website contact form, email, or social media. We’ll get back to you as soon as possible and help with any questions about orders, sizing, delivery, or returns.
How much is shipping?
Shipping is a flat rate anywhere in South Africa, and it is completely free on orders over R1 000. The exact amount is calculated at checkout before you pay, so there are never surprise costs.
How do I track my order?
As soon as your parcel is dispatched we email you a tracking number and a link. If it hasn’t arrived within a day or two of your dispatch notice, check your spam folder or get in touch and we will resend it.
What are your products made from?
Our tees are 100% combed cotton at 180 GSM. Fitted caps are 98% cotton with 2% spandex in a structured 6-panel build, and trucker caps use a cotton twill front with breathable polyester mesh panels at the back.
How should I wash my FEESBEES gear?
Machine wash cold on a gentle cycle with similar colours, and hang to dry. Avoid bleach and don’t iron directly over the print - that keeps the graphics sharp and the fit true for far longer.
Can I exchange for a different size?
Yes. Contact us within 14 days of delivery and we will arrange an exchange, as long as the item is unworn with its tags still attached. If the size you want is sold out we will refund you instead.
What should I do if an item I want is no longer available?
Most of our pieces are restocked. On a sold-out product page you can drop your email in the pre-order box and we will let you know the moment it is back, before it goes out to everyone else.
What payment methods do you accept?
We accept all major debit and credit cards, Apple Pay, Google Pay, Shop Pay and Yoco. Every payment is processed through Shopify’s secure checkout - we never see or store your card details.
Do you ship outside South Africa?
Right now we deliver within South Africa only. We are working on international shipping - follow us on Instagram to hear first when it goes live.