Refund policy

FEESBEES Returns, Exchanges & Refunds Policy

Last updated: 15 September 2026

At FEESBEES, we want you to be happy with what you wear. If something isn’t right with your order, we’ll do our best to make it right.

This policy explains how returns, exchanges, refunds, faulty products and order cancellations are handled for purchases made through feesbees.co.za.

1. Our Promise

We stand behind the quality of our products.

If an item you receive is faulty, damaged, defective or different from what you ordered, please contact us as soon as reasonably possible so that we can assist you.

Nothing in this policy limits or excludes any rights you may have under the Consumer Protection Act 68 of 2008 (CPA), the Electronic Communications and Transactions Act 25 of 2002 (ECTA), or any other applicable South African law.

2. Change-of-Mind Returns

FEESBEES offers a 7-day voluntary change-of-mind return period.

You may request a return within 7 days from the date you receive your order, provided that:

- the product is unopened and remains in its original packaging;
- the item has not been worn, washed, altered, used or damaged;
- the item is in its original condition;
- all original tags and labels remain attached;
- the original packaging is intact and included; and
- you can provide your order number or other acceptable proof of purchase.

For voluntary change-of-mind returns, the customer is responsible for the cost of returning the item to FEESBEES.

Original delivery charges are generally non-refundable under our voluntary change-of-mind policy, except where applicable law requires otherwise.

Our voluntary 7-day return policy is separate from any statutory cooling-off or return rights available under South African law. Where a statutory right applies and provides the customer with greater rights than this policy, the statutory right will take precedence.

To request a return, email info@feesbees.co.za with your order number and details of the item you would like to return.

You may also submit a return request through your FEESBEES customer account where this functionality is available.

We will provide you with return instructions and the appropriate return address.

Once a voluntary return has been approved, the returned item should be handed to the applicable courier within 5 business days after receiving our return instructions.

3. Statutory Cooling-Off Rights for Online Purchases

Certain electronic transactions may qualify for statutory cooling-off rights under ECTA.

Where the statutory cooling-off provisions apply, a consumer may generally cancel an eligible transaction without reason or penalty within the applicable statutory period, subject to the exclusions and conditions contained in ECTA.

The consumer may be responsible for the direct cost of returning the goods where permitted by law.

Where a statutory cooling-off right applies, FEESBEES will process the applicable refund in accordance with the requirements and time periods prescribed by South African law.

Nothing in our voluntary return requirements, including requirements relating to packaging, limits any statutory cooling-off right that applies to your purchase.

4. Faulty, Damaged or Incorrect Items

If an item arrives damaged, defective, faulty or is not the product you ordered, please contact us as soon as reasonably possible at info@feesbees.co.za.

Please include:

- your order number;
- a description of the problem; and
- photographs showing the item and, where applicable, the fault or damage.

Under the CPA, goods supplied to consumers must meet applicable standards of quality and be reasonably suitable for their intended purpose. The CPA also provides an implied six-month warranty of quality for qualifying defective goods.

Where the CPA applies and an item fails to meet the applicable standards within six months after delivery, you may be entitled to return the item without penalty and at FEESBEES' risk and expense and, subject to applicable law, choose between:

- a repair;
- a replacement; or
- a refund of the purchase price.

FEESBEES will not require a customer to accept store credit instead of a refund where the customer is legally entitled to a refund.

These statutory rights are separate from and are not limited by our voluntary 7-day change-of-mind policy.

5. Items That Cannot Normally Be Returned

For hygiene, safety and quality reasons, we may not accept voluntary change-of-mind returns for:

- underwear or intimate apparel that has been opened, worn, tried on in a manner that compromises hygiene, or had a hygiene seal removed;
- swimwear where applicable packaging or a hygiene seal has been opened, removed or compromised;
- customised or personalised products;
- gift cards or vouchers; and
- products clearly marked Final Sale or Clearance, where permitted by law.

Final Sale or Clearance products are not eligible for voluntary change-of-mind returns unless otherwise stated.

These exclusions apply only to voluntary returns and do not affect statutory rights relating to defective, unsafe, incorrectly supplied or otherwise legally non-compliant goods.

6. How to Return an Item

To start a return:

1. Contact info@feesbees.co.za within the applicable return period and provide your order number and reason for the return.
2. Wait for confirmation and return instructions from FEESBEES before sending the item.
3. Pack the product securely, including all original tags, labels and packaging where applicable.
4. Send the item to the return address provided by FEESBEES.
5. Keep your courier tracking information until your return has been completed.

For voluntary change-of-mind returns, we recommend using a trackable courier service. FEESBEES cannot accept responsibility for a voluntary return that is lost before it reaches us.

Where an item is lawfully returned because it is defective, faulty, damaged or incorrectly supplied, FEESBEES will cover reasonable return costs where required by law.

7. Return Inspection

Once we receive your return, we will inspect it to confirm that it meets the applicable return requirements.

We aim to complete inspections within approximately 3–5 business days after receiving the item.

For voluntary returns, FEESBEES may decline the return if the product has been opened, worn, washed, altered, damaged, used or otherwise does not meet the voluntary return requirements set out above.

We will email you after the inspection to confirm whether the voluntary return has been approved and what happens next.

Our inspection process does not limit, replace or override any statutory rights available to you under South African law.

8. Refunds

Where a refund is approved or legally required:

- the refund will normally be made to the original payment method used for the purchase;
- we aim to process voluntary approved refunds within 5–10 business days;
- your bank or payment provider may take additional time to reflect the refund in your account; and
- refunds for discounted products will be based on the amount actually paid.

If your order formed part of a bundle or promotional offer, the value of a voluntary refund may be adjusted to reflect the actual price paid or effective promotional value attributable to the returned item, where permitted by law.

For voluntary change-of-mind returns, original delivery fees are generally non-refundable.

Where applicable legislation provides a greater refund right, requires delivery charges to be refunded, or specifies a different refund period, the applicable statutory requirement will take precedence.

9. Exchanges

If you would prefer a different size or colour, you may request an exchange within the applicable voluntary return period.

Voluntary exchanges are subject to:

- the returned product meeting the return requirements set out in this policy; and
- the requested replacement item being available.

For an ordinary size or colour exchange, the customer is responsible for the cost of returning the original item and the reasonable delivery cost of sending the replacement item.

If FEESBEES supplied the wrong product, or the exchange is required because the product is defective or otherwise does not comply with applicable consumer law, FEESBEES will cover reasonable return and replacement delivery costs where required by law.

If the requested size or colour is unavailable, you may choose another eligible product or, where applicable, receive a refund or store credit.

Any statutory rights relating to defective or incorrectly supplied goods remain unaffected.

10. Order Cancellations

If you would like to cancel an order, please contact us as soon as possible at info@feesbees.co.za.

If your order has not yet been processed or dispatched, we will make every reasonable effort to cancel it and issue the appropriate refund.

If the order has already been dispatched, it may need to be handled as a return once delivered.

Nothing in this section limits any statutory cancellation or cooling-off rights available to you under applicable South African law.

11. Incorrect or Unavailable Orders

If FEESBEES is unable to fulfil your order because an item is unavailable, we will notify you and arrange an appropriate refund.

Where available, you may instead choose to receive a suitable replacement product or store credit.

You will not be required to accept store credit in place of a refund where FEESBEES is unable to supply the product you purchased and you are legally entitled to a refund.

If you receive an item that is materially different from the item you ordered, please contact us and we will arrange the correction at no additional cost to you where required by law.

12. Abuse of the Returns Policy

FEESBEES reserves the right to investigate return requests where there is reasonable evidence of fraud, abuse, deliberate damage or misuse of this policy.

FEESBEES may refuse a voluntary return where the requirements of our voluntary return policy have not been met.

This does not affect or limit any rights a consumer has under applicable South African law.

13. Contact FEESBEES

For returns, exchanges, refunds or questions about this policy, please contact:

FEESBEES
📧 info@feesbees.co.za
🌐 feesbees.co.za

Please include your order number when contacting us so that we can assist you as quickly as possible.