Shipping policy

Last updated: 15 September 2026

We know you're excited to get your FEESBEES gear - here's everything you need to know about how we get it to you.

1. Order Processing Time

All orders are processed and dispatched within 24 hours of purchase (excluding weekends and public holidays). You'll receive a confirmation email once your order is placed, and a shipping notification with tracking details once it's on its way.

During high-demand periods (launches, sales, or promotions), processing may take slightly longer. We'll always let you know if there's a delay.

2. Shipping Destinations

We currently ship to addresses within South Africa.

3. Shipping Times & Costs

Delivery Option	Estimated Delivery Time	Cost
Standard Shipping	3-5 business days	R115
Express Shipping	1-2 business days	R150
Free Shipping	Orders over R1000	Free

Delivery times are estimates from date of dispatch, not date of order, and can be affected by courier delays, load-shedding, weather, or public holidays beyond our control.

4. Order Tracking

Once your order ships, you'll receive a tracking number via email so you can follow its journey right to your door. If you haven't received tracking info within 48 hours of your dispatch confirmation, contact us at info@feesbees.co.za.

5. Incorrect Address

Please double-check your shipping address at checkout. FEESBEES is not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If you notice an error, contact us at info@feesbees.co.za as soon as possible - we'll do our best to update it before dispatch, but we can't guarantee changes once an order has been handed to our fulfilment partner.

6. Lost or Delayed Parcels

If your order hasn't arrived within the estimated delivery window, please contact us at info@feesbees.co.za with your order number. We'll investigate with our courier and keep you updated. If a parcel is confirmed lost in transit, we'll arrange a replacement or full refund at no extra cost to you.

7. Damaged in Transit

If your order arrives visibly damaged, please contact us within 48 hours of delivery with photos of the packaging and item. We'll arrange a replacement or refund promptly - see our Return & Refund Policy for full details.

8. Order Changes & Cancellations

Because we aim to dispatch within 24 hours, we can only accommodate changes or cancellations if your order hasn't yet been processed for shipping. Contact us immediately at info@feesbees.co.za if you need to make a change.